Cancellation & refund policy

FormSMTP is a software service. Paid plans (Pro and Agency) are subscriptions billed monthly or yearly in advance through Razorpay.

Cancelling

• Cancel any time under Account → Plan → Cancel plan in the dashboard. No email or call needed.
• You keep your paid plan until the end of the period you already paid for. After that you are not charged again and your account moves to the Free plan (or your founding member plan, if you have one).
• Your projects, templates, contacts and settings are kept. Only the limits change.

Refunds

• If you were charged by mistake (for example twice for the same period, or after you cancelled), email us within 30 days and we’ll refund the charge in full.
• New subscriptions can be refunded in full if you ask within 7 days of the first payment and haven’t sent more than 1,000 emails on the paid plan.
• Otherwise we don’t refund partial periods, unless the law where you live requires it.
• Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days.

Failed payments

If a renewal fails, Razorpay retries it automatically over the next few days. If it still fails, the subscription pauses and your account moves to the Free plan until you subscribe again.

Delivery of the service

There is nothing to ship. A paid plan’s higher limits apply to your account as soon as the payment is confirmed, usually within seconds.

Contact

Billing questions and refund requests: hello@formsmtp.com with “Billing” in the subject and the email address of your account.